Delivery & Returns

With over 50 years of experience supplying schools and educational organisations of all sizes, we understand how important it is for orders to arrive on time and exactly as expected. Whether you're ordering classroom essentials, personalised resources or printed materials, we're committed to providing a reliable service from the moment you place your order through to delivery.

If you've got any questions about delivery, lead times or returning an order, you'll find the information you need below. If there's anything you're unsure about, our experienced customer service team is always on hand to offer advice and answer any questions.

Delivery

At EPSL, we deliver throughout the UK and can also ship to destinations worldwide. Delivery charges and lead times vary depending on the products ordered, your delivery location and seasonal demand. The information below is intended as a general guide to help you plan your order. If you're working to a specific deadline or have any questions about delivery, please contact our team before placing your order and we'll be happy to help.

Delivery charges

Delivery charges displayed at checkout apply to most UK mainland addresses.
Deliveries to the Scottish Highlands, UK offshore locations and certain international destinations may incur additional carriage charges.
Any applicable surcharges are not currently calculated automatically on our website. If an additional charge applies to your order, we'll contact you before processing it.
Certain products, including copier paper and other heavier items, may be subject to additional carriage charges depending on the delivery location.

Lead times

Lead times vary depending on the products ordered and seasonal demand.

For personalised books and products requiring artwork approval, lead times are typically:

Around 5–7 working days during off-peak seasons
Around 4–6 weeks during peak times

Where artwork approval is required, lead times are calculated from the date the proof is approved, not from the date the order is placed.

Non-personalised products are available on shorter lead times.

Please note: All lead times are estimates and may vary depending on demand and production schedules.

Delivery information

Deliveries are made Monday to Friday, excluding weekends and bank holidays.
If you require your order by a specific date, please contact our team before placing your order, as we do not currently offer next-day delivery.

Receiving your delivery

Customers are asked to check that their order is in good condition and that the correct number of boxes has been received before signing for the delivery.
Once a delivery has been signed for, we may be unable to investigate or amend any discrepancies relating to the number of boxes received.
Deliveries are made to the delivery address only. Drivers are not required to move goods inside a building or to a specific room within the premises.
If a driver agrees to move goods inside a building, this is entirely at their discretion.
Neither EPSL nor the carrier can accept responsibility for any damage to property or injury that may occur as a result of goods being moved inside a building at the customer's request.

Returns

At EPSL, most of our products are manufactured to order, which enables us to offer a wide and flexible range of exercise books, rulings and educational resources without the limitations of holding stock.

If you wish to return an item, please contact our customer service team before sending any goods back so we can authorise the return and provide guidance on the process. A copy of the delivery note should be included with any returned items.

Goods returned without prior authorisation cannot be accepted.

Credit notes - Goods returned in a resalable condition will be eligible for a credit note, subject to a 10% handling charge and any delivery or collection costs incurred by the company.
Non-returnable items - As these products are made specifically to your requirements, we are unable to accept returns of personalised, overprinted, bespoke or made-to-order items. Credit notes cannot be issued for these products unless they are faulty or have been supplied incorrectly.
Collections - If required, our team at EPSL Educational Printing can arrange the collection of unwanted goods. The cost of collection will be charged to the customer. Please note that the collection rates available to us may not always be the most cost-effective option and may, in some cases, be higher than the original delivery charge.