Terms and conditions of website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship of Educational Printing Services Limited with you (the customer) in relation to this website.
The term Educational Printing Services Limited or “us” or “we” refers to the owner of the website whose registered office is Unit 6, Glenfield Park, 2 Northrop Avenue, Blackburn, BB1 5QH. Our company registration number is 1196673. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without prior written consent from Educational Printing Services Limited.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
• For orders to overseas addresses please call us at 01254 686 500 or email enquiries@eprint.co.uk

GENERAL TERMS AND CONDITIONS

The following Terms and Conditions shall govern all transactions between Educational Printing Services Limited (the seller) and the customer. Educational Printing Services Limited reserve the right to refuse orders.

1. PRICING
Prices quoted are in British Pounds and are exclusive of V.A.T. where V.A.T. is chargeable (unless otherwise stated). V.A.T. is charged at the prevailing rate. All prices are on an E. & O. E. basis.

2. PAYMENT
Where credit is given, payment for goods supplied is due within 30 days of the invoice date. Educational Printing Services Limited reserves the right to charge interest at the rate of 2% per month on overdue invoices. Private and non account-holding customers can obtain goods by presenting credit/debit card details or a cheque for the full amount with their order.

3. POSTAGE AND PACKAGING
There are three carriage rates charged against goods of different types:
i) Carriage free goods - these are products inclusive of carriage or carriage Free of Charge.
ii) Carriage of £3.00 (plus V.A.T.) per order – as indicated.
iii) Carriage charged at a box rate - these items are charged based on the number of boxes that are despatched. The first box is charged at £6.25 and each additional box at £4.20 per box.
* These rates apply for Zone 1 (most UK mainland areas). For further information on zones please contact Head Office on 01254 686 500.

4. DESCRIPTION/ILLUSTRATIONS
We are continually reviewing our range of products and therefore from time to time the content and/or illustrations may change if we feel changes will enhance the product.

5. PROPERTY
The property of the goods will not pass to the purchaser until the goods have been paid for in full.

6. SHORTAGES & DAMAGED GOODS
Any shortage or damage to the goods must be reported first by telephone to our customer advisors and then in writing to our Head Office. This must be carried out within 3 days of receipt of goods otherwise claims will not be considered. Please send a copy of the delivery note (where applicable) when informing us in writing of any short/damaged delivery.

7. RETURNS
We are happy to accept returns of most standard items if the goods are seen as unsuitable. However, goods must be returned in a resaleable condition in order for a refund to be raised. Goods returned in a resaleable condition will be issued with a refund less a 10% handling charge, less all carriage charges incurred by the company. The customer must always contact our customer advisors prior to any return and include a copy of the delivery note with the return. Personalised or bespoke items are not accepted as returns and any customer returning such items will not be issued with a refund. Goods will not be accepted without prior authorisation. Educational Printing Services Limited can arrange collection of any unwanted goods. The charge for this service will be passed onto the customer as described above (carriage charge incurred). The rate that is charged may be less favourable than the rate that can be obtained by the customer through other means. The charge may also be higher than the rate charged to send the delivery to the customer.

8. CANCELLATION OF ORDERS
If the buyer wishes to cancel an order they must first contact a customer advisor by telephone, and this must be confirmed in writing. If either processes is not carried out the order will not be deemed to be cancelled.
a) Standard Items - An order for standard items cannot be cancelled once it has been sent to despatch to be made ready for delivery. In this instance the customer will receive the goods plus their invoice. If the customer wishes to return the goods the returns procedure must be followed as described in point 7. A standard order that has not been sent to despatch can be cancelled without any penalty to the customer.
b) Personalised/Bespoke orders - A charge will be levied for all work carried out up to the point of cancellation. The charge will be determined by the number of hours spent preparing the job and the materials used at the time of cancellation. A minimum cancellation charge of £25.00 is present for all personalised/bespoke orders that have been started.

9. CHANGE OF MATERIALS
We reserve the right to change any materials that we use to make our products, although every effort will be made to remain consistent. It is necessary from time to time to change the supplier of materials which may result in small changes in quality and/or colours/shades.
Educational Printing Services Limited cannot be held responsible for such changes and the customer accepts the substitution of materials chosen on their behalf as the next best alternative.

10. DELIVERY
It is the responsibility of the customer to check the number of boxes in the consignment before offering a signature for the consignment. Corrections cannot be made to the consignment size after a signature has been obtained.

11. MINIMUM QUANTITIES
Educational Printing Services Limited reserves the right to alter orders to the minimum quantity for all orders that have requested quantities below the minimum for that product.