01254 686 500
FAQs
Please see below some of the most frequently asked questions. If you have any further queries on any of our products or services, please see our Terms and Conditions or speak to our Customer Services team on
01254 686 500.
01254 686 500.
- How do I place an order?
- How can I pay for my order?
- How do I open an account with Educational Printing Services Limited?
- Do you have a catalogue?
- When can I expect my goods to arrive once I've placed my order?
- How will I know if an item is out of stock?
- What are your delivery terms?
- What happens if I want to cancel my order?
- What if I'm not happy with my goods?
- How do I order personalised items?
- How do I place an order?
You can search for your products by subject category and age group. You can add items to your shopping basket as you browse through our website. When you have finished shopping, click on the ‘view basket’ icon at the top right of the page from where you can proceed to check out. You can edit quantities or remove items from your shopping basket prior to check out.Alternatively, you can also order by simply downloading the order form that you’ll find on each page. Fill in your order details and post, fax or email it back to us at enquiries@eprint.co.uk
Telephone orders are also welcome. Call 01254 686 500 where advice on product choice can also be given.
Back to top - How can I pay for my order?
You can pay by credit or debit card online, or send a cheque (pay Educational Printing Services Limited) for the full amount with your order form by post.Alternatively, if you are a school and have an account with us, payment for goods is due within 30 days of the invoice date. Educational Printing Services Limited reserves the right to charge interest at the rate of 2% per month on overdue invoices. All prices are quoted in pounds sterling and are exclusive of VAT where VAT is chargeable, unless otherwise stated. Where applicable, VAT is charged at the current rate. All prices are on an E. & O.E. basis.
Back to top - How do I open an account with Educational Printing Services Limited?If you are interested in opening an account with us, please contact us via the enquiry form or contact us on 01254 686 500.
Back to top - Do you have a catalogue?No – you’ll find all of our educational teaching and learning resources online. If you have any questions or queries regarding any of our products or services, please contact us via the enquiry form, or ring our Customer Services team on 01254 686 500.
Back to top - When can I expect my goods to arrive once I’ve placed my order?
We aim to despatch all standard (non-personalised) product orders within 5 working days for next day delivery (to most areas of mainland UK).
For personalised orders please allow 7 – 10 working days from artwork approval.
These despatch times can change significantly at peak times.
For details of delivery charges, please see Postage and Packaging under our Terms and Conditions.
We do not accept overseas orders online. For orders to overseas addresses please call us at 01254 686 500 or email enquiries@eprint.co.uk
Back to top - How will I know if an item is out of stock?
Our Customers Services team will contact you once they receive your order to inform you if an item is out of stock. We’ll be able to advise you when we expect to deliver your order.
Back to top - What are your delivery terms?
Goods will not be left without a signature and it is the customer’s responsibility to check the number of boxes in the consignment before signing acceptance of the delivery. Corrections cannot be made to the consignment size after a signature has been obtained.
Please note that any shortages and damages must be reported first by telephone to our Customer Services team and then in writing. This must be carried out within 3 days of receipt of goods, otherwise claims will not be considered. Please send a copy of the delivery note where applicable when you inform us of any short or damaged delivery.
Back to top - What happens if I want to cancel my order?
If the buyer wishes to cancel an order they must first contact our Customer Services team by telephone, and this must be confirmed in writing. If either process is not carried out the order will not be deemed cancelled.a) Standard Items (non-personalised): An order for standard items cannot be cancelled once it has been sent to despatch to be made ready for delivery. In this instance the customer will receive the goods together with their invoice. If the customer wishes to return the goods, the returns procedure must be followed as outlined under our Terms and Conditions. A standard order that has not been sent to despatch can be cancelled without penalty.
b) Personalised/Bespoke orders: A charge will be levied for all work carried out up to the point of cancellation. The charge will be determined by the number of hours spent preparing the job and the materials used at the time of cancellation. A minimum cancellation charge of £25.00 is present for all personalised/bespoke orders that have been started.
Back to top - What if I’m not happy with my goods?
Where goods are deemed unsuitable we are happy to accept returns of most standard items. Goods must be in a resaleable condition in order for a credit note to be raised. Credit notes will be issued less a 10 per cent handling charge and less all carriage charges incurred by the company. Please contact our Customer Services team prior to any return and include a copy of the delivery note with the returned items.
Personalised and bespoke items are not accepted as returns and any customers returning such items will not be issued with a credit note.
Returns will not be accepted without prior authorisation. Educational Printing Services Limited can arrange collection of any unwanted goods. The charge for this service will be passed onto the customer as described above (carriage charge incurred).
Back to top - How do I order personalised items?
Selected items such as exercise books, pupil diaries and reading together booklets can be personalised with your school logo or other artwork. If you would like your order to be personalised, please select the personalisation option from the drop-down box under the product description of the relevant item. Please note that the personalisation charge will not be added to your order at this stage. One of our Customer Service advisors will contact you once they have received your order to discuss your artwork requirements and to quote the final price. Artwork may be forwarded by email to enquiries@eprint.co.uk with your order reference number.
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